Help / FAQ

Answers to the questions we hear most. Can't find what you need? Call us at 540-438-9933 or email sales@tradeshowdirect.com.

About Tradeshowdirect

Who is Tradeshowdirect?

Tradeshowdirect is the trade name of Bell Creative, Inc., based at 794 North Main St., Harrisonburg, Virginia 22802. We have been building trade show displays and supplying graphics for over 25 years, including portable displays, backlit displays, banner stands, counters, kiosks, desks, and replacement graphics.

Where are your products made?

We build our Twist counters, kiosks, desks, pedestals, and charging stations at our shop in Harrisonburg, Virginia, from U.S. and imported materials: a U.S.-extruded aluminum frame, imported birch plywood cut in our shop, and graphics printed in the USA. The other displays we sell come from established manufacturers, and each product page describes the product. You can browse everything we build on our Built in Harrisonburg, VA page.

Ordering and Payment

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay at checkout. Contact us to pay by ACH, wire, or check.

When is my card charged?

Our products are made to order, so full payment is required before production begins. Your card is charged when you place your order.

Do I have to pay sales tax?

Sales tax, where it applies, is calculated at checkout based on your shipping address. If your organization is tax exempt, contact us before placing your order.

How long is a quote valid?

Written quotes are valid for 30 days unless the quote states otherwise.

Can I change or cancel my order?

Where can I get a copy of my receipt?

Your order confirmation email is your receipt. You can also sign in through the Account link to view your orders, or contact us and we will send a copy.

Artwork, Proofs, and Design

How do I send my artwork?

Upload your files on our Upload Art page. Files should follow our File Setup Instructions, and product templates are available on our Design Templates page and on each product page.

Will I see a proof before you print?

Yes. We send a digital proof for every order before anything is printed. The first round of proofs is free, and each additional round is $30. A hard copy proof is $75 plus shipping.

Will the colors match my screen exactly?

Digital proofs show layout only and are not an accurate representation of color. Provide PMS values to help with color accuracy, and order a test print if a precise match is essential.

Do you check my files for spelling or design errors?

We review files for print readiness, not for spelling, grammar, or design. Please check your proof carefully before approving it.

Can you design my graphics?

Yes. Our designers can create your graphics. Design time is billed at $100 per hour, and we estimate the time before starting. Contact us for a design quote.

Production and Turnaround

How long will my order take?

The turnaround time is listed on each product page. It begins after proof approval and payment, and does not include shipping time.

I have a show coming up. Can you meet my date?

Tell us your event date when you order and we will work to meet it. Approving your proof and completing payment promptly is the best way to stay on schedule. For tight deadlines, call us at 540-438-9933 before ordering.

Shipping and Delivery

How do you ship?

We ship by FedEx, UPS, or freight, depending on the size of the order. Shipping is calculated at checkout. For large orders, call us for the most accurate quote.

Is a signature required?

Yes. All shipments are sent signature required, so make sure someone is available to sign at the delivery address.

How do I track my order?

You will receive an email with tracking information when your order ships. You can also sign in through the Account link and open the order.

Do you ship outside the United States?

If your country appears in the country list at checkout, we can ship there. Shipping charges are calculated at checkout, and orders ship once payment is received.

My order never arrived. What should I do?

Check the tracking link in your shipping email first. Because all shipments require a signature, the carrier may be holding the package if no one was available to sign. If tracking shows it delivered or it has stopped moving, contact us.

Something is damaged, missing, or wrong. What do I do?

Inspect your order when it arrives. Report shipping damage to us promptly so we can help with a carrier claim. Some orders ship in more than one package, so check tracking for each one. Tell us within 72 hours of delivery if you received the wrong product or parts are missing.

Set-Up and Instructions

Where can I find set-up instructions for my display?

Visit our Display Set-Up Instructions page. Find your product by category or search by name, then download the PDF. The same file is also linked on each product page.

I lost the instructions for a display I bought years ago. Can I still get them?

Yes. Check the Display Set-Up Instructions page first. If your product isn't listed, call us at 540-438-9933 and we will help you find the right file.

Do replacement graphics have their own instructions?

Replacement graphics use the same set-up instructions as the display they fit. Look up the display on the Display Set-Up Instructions page.

Returns and Warranty

What is your return policy?

Stock merchandise can be returned within 14 days of delivery in new condition and original packaging, less a 25% restocking fee. Contact us before sending anything back, and you pay return shipping. See our full refund policy.

What can't be returned?

Printed graphics and custom printed products, Twist products (counters, desks, kiosks, pedestals, and charging stations, which are built to order), truss systems, design time and proofing fees, and shipping charges are not refundable.

How long do refunds take?

Approved refunds are issued to your original payment method within 10 business days, less the restocking fee. Your bank may take additional time to post it.

What warranty do your products have?

Our products are warranted against manufacturing defects. The warranty period varies by product and is listed on each product page. The warranty does not cover damage from improper storage, improper shipping, shipping transit, misuse, or normal wear. Call 540-438-9933 to start a claim. See Warranty Information.