Privacy Policy

Effective date: 10/1/2026

This policy explains what personal information Tradeshowdirect collects, how we use it, and the choices you have. "Tradeshowdirect," "we," and "us" mean Bell Creative, Inc., doing business as Tradeshowdirect, 794 North Main St., Harrisonburg, VA 22802.

It applies to tradeshowdirect.com and to the orders, quotes, design work, and support we provide by phone, email, text message, or chat. By using our site or services, you agree to the practices described here.

Information we collect

We collect information you give us, information created when you use our site, and information from the companies that help us run the business.

Information you give us

Contact details: name, company, email address, phone number, and billing and shipping addresses.
Order details: the products you buy, quotes you request, order history, and notes about your event or deadline.
Payment details: card and payment information is collected and processed by our payment processors. We do not store full card numbers.
Artwork and files: logos, graphics, and other files you upload or send us for printing or design work.
Account details: your login email and saved addresses if you create an account.
Messages: emails, calls, texts, chat messages, and reviews you send us.

Information collected automatically

Device and browser details, IP address, and approximate location based on IP address.
Pages viewed, products viewed, items added to a cart, links clicked, and the site that referred you.
Cookie and similar identifiers, described under "Cookies and similar technologies."

Information from others

Our store platform, payment processors, and shipping carriers send us order, payment, fraud-screening, and delivery information.
Advertising and analytics providers send us reports about how visitors find and use our site.

How we use your information

We use personal information to run our business and serve you. Specifically, we use it to:

Process, produce, and ship your orders, including sending proofs and order updates.
Prepare quotes and provide graphic design services.
Answer questions and provide customer support.
Process payments and prevent fraud.
Send marketing messages where permitted, as described in the next section.
Understand how our site is used and improve our products and site.
Show and measure advertising.
Meet legal, tax, and accounting obligations and enforce our terms.

Email and text message marketing

You choose whether to hear from us, and you can stop at any time.

Email. We may send product news and offers to customers and to people who sign up for our list. Every marketing email has an unsubscribe link. We will still send messages about your orders, such as confirmations, proofs, and shipping notices.

Text messages. If you give us your mobile number and agree to receive texts, we may send order updates and marketing messages. Consent to marketing texts is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell or share mobile numbers or text message consent with third parties for their own marketing.

Cookies and similar technologies

Our site uses cookies, pixels, and similar tools to keep the store working, remember your cart, measure traffic, and support advertising.

Essential cookies keep you signed in, hold your cart, and complete checkout. The site will not work properly without them.
Analytics cookies show us which pages and products visitors use so we can improve the site.
Advertising cookies help us show our ads on other sites and measure whether they work.

You can accept or decline non-essential cookies in the cookie banner where it is shown, and you can block or delete cookies in your browser settings. We honor the Global Privacy Control signal as an opt-out of sale, sharing, and targeted advertising for the browser that sends it.

How we share information

We share personal information only with companies that help us operate, when the law requires it, or with your direction. We do not sell personal information for money.

Store platform and payments. Shopify hosts our store and checkout. Shopify and our payment providers process your order and payment. For some orders we send invoices and payment links through QuickBooks (Intuit), which processes those payments.
Shipping. FedEx, UPS, and freight carriers receive the name, address, and phone number needed to deliver your order.
File transfer. Artwork you upload is received through our file transfer provider, WeTransfer.
Email and text messages. Shopify sends our emails and text messages.
Analytics and advertising. Google helps us measure site traffic and show ads. Some state laws treat this kind of sharing as a "sale" or "sharing" of personal information. You can opt out as described under "Your privacy rights and choices."
Privacy requests. Our privacy request tool, Consentmo, processes the email and IP address you submit with a request.
Reviews. Our review provider, Judge.me, may email you to invite a review after an order.
Legal and safety. We may disclose information to comply with the law, respond to lawful requests, or protect our rights, customers, or others.
Business transfers. If we sell or merge all or part of the business, customer information may transfer to the new owner.

We require our service providers to use personal information only to provide their services to us.

Your privacy rights and choices

You can ask us to show, correct, or delete the personal information we hold about you, and you can opt out of targeted advertising. Some of these rights are set by state law and depend on where you live.

Depending on your state, you may have the right to:

Confirm whether we process your personal information and get a copy of it.
Correct inaccurate information.
Delete your information, subject to exceptions such as records we must keep.
Opt out of the sale or sharing of personal information and of targeted advertising.
Appeal if we decline your request.

How to make a request

Opt out of sale, sharing, and targeted advertising on our Your Privacy Choices page.
Request access, correction, a copy, or deletion on our US Laws Compliance page.
Or email sales@tradeshowdirect.com or call (540) 438-9933.

We will verify your identity before acting, usually by confirming the email address on your orders. We respond within 45 days. If we decline a request, reply to our response to appeal. We will not treat you differently for using these rights.

Data retention and security

We keep personal information only as long as we need it for the purposes in this policy.

Order and payment records are kept as long as tax, accounting, and warranty obligations require.
Artwork files are kept so we can produce reorders and replacement graphics. Ask us if you want your files deleted.
Marketing contact details are kept until you unsubscribe or ask us to remove them.

We protect information with safeguards such as encrypted connections at checkout and limited staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children, international visitors, and other sites

Children. Our site and products are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

International visitors. We are based in the United States, and information we collect is processed and stored in the United States and other countries where our service providers operate.

Other sites. Our site links to other websites and embeds content such as videos. Those sites have their own privacy policies, and we are not responsible for their practices.