Refund policy
Stock merchandise can be returned within 14 days of delivery in new condition, less a 25% restocking fee. Custom and printed items cannot be returned.
Not refundable
- Printed graphics and custom printed products.
- Twist products (counters, desks, kiosks, pedestals, and charging stations), which are built to order.
- Truss systems.
- Design time and proofing fees.
- Shipping charges.
How to return an item
Contact customer service before sending anything back, at sales@tradeshowdirect.com or (540) 438-9933. Items sent back without first requesting a return will not be accepted.
- The item must be in new condition and in its original packaging.
- You pay return shipping.
- Once your return is approved, send it to:
Tradeshowdirect
794 North Main St.
Harrisonburg, VA 22802
Damaged, wrong, or missing items
Inspect your order when it arrives. Report shipping damage to us promptly so we can help with a carrier claim. Tell us within 72 hours of delivery if you received the wrong product or parts are missing.
Exchanges
The fastest way to exchange an item is to return it and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days, less the 25% restocking fee. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at sales@tradeshowdirect.com.
Warranty claims
Our products are warranted against manufacturing defects. The warranty period varies by product and is listed on each product page. Call (540) 438-9933 to start a claim. See our Terms of Service for details.