Pricing and Billing
Do I have to pay sales tax?
Sales tax, where it applies, is calculated at checkout based on your shipping address. If your organization is tax exempt, please contact us before placing your order.
I have a question on my charges.
Sign in through the Account link at the top of our site to review your orders and compare them with your financial records. If you have further questions or concerns, please contact customer service for assistance.
I need a copy of my receipt/invoice.
Your order confirmation email is your receipt. You can also sign in through the Account link to view your orders, or contact customer service and we will send you a copy.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Our products are made to order and we require full payment before production, so your card is charged when you place your order.
