Order Status
Order Status
Has my order shipped?
You will receive an email with tracking information when your order ships. You can also check any order by signing in through the Account link at the top of our site, or by opening the order status link in your order confirmation email.
How do I change quantities or cancel an item in my order?
Our products are made to order, so please contact us or call 540-438-9933 as soon as possible. Orders cannot be changed or cancelled after you approve your proof.
How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in through the Account link and open the order.
My order never arrived.
Check the tracking link in your shipping confirmation email first. All shipments require a signature, so the carrier may be holding a package if no one was available to sign. If tracking shows the order as delivered or it has stopped moving, please contact customer service for assistance.
An item is missing from my shipment.
Some orders ship in more than one package, so check the tracking for each package first. If every package has been delivered and something is missing, please contact customer service within 72 hours of delivery.
My product is missing parts.
Please contact customer service within 72 hours of delivery with your order number and a description of what is missing, and we will get the parts to you.
When will my backorder arrive?
Most of our products are made to order. The turnaround time is listed on each product page and begins after you approve your proof. If an item on your order is delayed, we will contact you. Call 540-438-9933 with any questions about timing.
